Please read these policies before booking any appointments at MJ Beauty Brows to make sure you fully understand. The reason for these policies is that while we are ever so grateful for our wonderful clients, timely and efficient service is necessary for us to provide outstanding customer service to our lash and permanent makeup clients. If you fail to comply with these policies, we are unable to service everyone in a fair and efficient way. Customer satisfaction is our highest priority, and these policies exist to give all clients the absolute best experience possible. We are thankful for your business and welcome any inquiries about these policies.
A $100 deposit is required to book and secure your appointment . The deposit is nonrefundable or non-transferable and that will go towards your service.The remaining balance will be paid in Zelle or Cash on the day of appointment. If you are a no show or late to your appointment, we have the right to keep the deposit for the time we have reserved for you. We hope you understand, everyone's time is valuable.
Due to scheduling commitments to other clients and our staff's personal schedules we may need to cancel any appointment for which you are more than 15 minutes late. We will do our best to accommodate your service, however due to time constraints and our obligation to other clients, it may be necessary to cancel your service. If the service must be cancel you may be charged for the original service booked. If, your appointment will have to be cancelled, the deposit will not be refunded.
Appointments are especially reserved for you. We understand that sometimes schedule adjustments are necessary. We respectfully request at least a 5 days notice for appointment changes. Clients may only reschedule up to 1 time with in 5 days advance notice. You will also need to pay a new $100 booking fee to reschedule. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
In the event that you do not show up for a scheduled appointment or if you cancel less than 72 hours before the day of the appointment. Your card on file will automatically be charged for full price of the service..
As a courtesy to our clients, we will call or/and text to remind you of your appointment two business days prior to your appointment date. If we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fees. We offer this reminder as a courtesy
Due to the nature of our detailed services, we kindly request that you arrive unaccompanied to your appointment. We do not allow family, friends, boyfriends, husbands, children, and/or pets to accompany you in the procedure room. Please be respectful and understand that the artist technician must focus on a procedure service.
NO REFUNDS AVAILABLE, if you choose us as your artist you must follow the steps to completing the process properly for the best results. Appointments are gone through very thoroughly, time is not rushed and we follow the clients feedback during the sample session to make sure this is the best results for you. For this reason, refunds are unavailable.